Support
How can we help?
In an emergency, call 911.
SurviveYOUR is a preparedness tool. Always follow instructions from local officials. If calls won't go through, try texting 911; many areas accept texts. For poisoning, call Poison Help at 1-800-222-1222.
Contact us
Email [email protected]. We usually reply within 2 business days. Please include your iPhone model, iOS version and the app version (shown in the app's Settings).
Common questions
How do I restore my purchase? In the app, go to Settings and tap Restore Purchases, signed in with the same Apple Account you bought it with.
How do I move to a new iPhone? Turn on iCloud Backup and iCloud Keychain on your old phone, back it up, then restore the new phone from that backup. Your encrypted Vault comes with it.
How do I get refunds? Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Alerts aren't showing for my area. Check that notifications are on for SurviveYOUR in iPhone Settings, and that your home address is correct in the app. Alerts need an internet connection; the app shows when they were last updated.
How do I delete my data? Your data lives only on your phone. Deleting the app removes it. To remove an iCloud backup copy, delete the backup in iPhone Settings › your name › iCloud › Manage Storage.
Found a safety or wording problem? Please email us. We take corrections to safety guidance seriously and review every report.